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STUDY
Systemic Design Principles in Social Innovation: A Study of Expert Practices and Design Rationale

In recent decades, design has expanded from a practice aimed at designing things to one that helps to address complex societal challenges. In this context, a field of practice called systemic design has emerged, which combines elements of systems thinking with elements of design. We use a case study approach to investigate how expert practitioners carry out systemic design work in the context of public and social innovation, and explore what we can learn from their practices and design rationales when we compare them to systems thinking theories and approaches.

Based on findings from five case studies, the authors present five systemic design principles:

  1. opening up and acknowledging the interrelatedness of problems;
  2. developing empathy with the system;
  3. strengthening human relationships to enable creativity and learning;
  4. influencing mental models to enable change;
  5. adopting an evolutionary design approach to desired systemic change.

One way that scholars can contribute to this field is by continuing to monitor and describe emerging systemic design principles developed and performed at the forefront of the field, strengthening these learnings by building on the body of knowledge about systems thinking and design.

While the authors argue in this paper that designerly practices contribute to addressing complex problem situations, the findings from this study highlight that practitioners at the forefront of social innovation are developing more diverse forms of systemic design to effect change.

In this paper it is shown how the interdiscipline of systemic design contributes to tackling complex societal challenges. Even though authors have homed in on one area of knowledge and practice that social innovation practitioners draw on, systemic design is part of a larger body of transdisciplinary approaches.

For example, in addition to systems thinking and design, social innovators may use academic knowledge from social sciences and humanities, or other types of knowledge such as indigenous ways of knowing or community involvement. Transdisciplinary innovation is about placing interactions between disciplines and other types of knowledge in an integrated system with a social purpose, resulting in a continuously evolving and adapting practice.

Key to such transdisciplinary approaches is learning. As each complex problem situation is different, there is not one way of doing things and we must rely on adaptive practice, where practices are adapted to the problem context at hand.

Such adaptations require every actor concerned to engage in a continual and mutual learning process. Authors therefore stress the need for ongoing education together, through learning communities that include academics and practitioners across multiple disciplines. Learning engagements may include studies integrating multiple disciplines, such as the one presented in this paper, action research, and academic-practitioner collaborations.

The full article is available HERE or as a download below.

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To cite this article: Van der Bijl-Brouwer, M., & Malcolm, B. (2020). Systemic design principles in social innovation: A study of expert practices and design rationales. She Ji: The Journal of Design, Economics, and Innovation6(3), 386-407.
To link to this article: https://doi.org/10.1016/j.sheji.2020.06.001

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Photo by Hugo Rocha on Unsplash


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This publication has been prepared within INDIGISE project. The content of this publication is the sole responsibility of the project coordinator and may not always reflect the views of the European Commission or the National Agency.

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DESIGN THINKING FIELDGUIDE FOR SOCIAL ENTERPRISES AND INNOVATION

This field guide has been developed in response to the specific needs of Social Enterprises and other stakeholders within the social economy. Design Thinking has been proven as a way to help businesses and organizations respond to customer needs with innovative and human centered solutions. The guide is organized within a bespoke, socially oriented design thinking framework, containing free to use tools for each section and instructions and links to other resources within the instructions for each tool. There is a section on training and facilitation for support agencies, VET’s and in-house design thinking trainers.

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The Design Thinking Guide is for social enterprises. The guide will be useful for many levels of social enterprises, from social entrepreneurs or start-up social enterprises to larger, longer standing social enterprise who are looking to become more sustainable. The guide is also designed for NGOs and civil society organizations, consultants and advisers in the social economy and design thinking sectors. It includes a well-documented step-by-step path to introduce you into the logic of the design thinking phases and how they are applicable to the philosophy and the challenges of social enterprises.

Below you can see the introductory video, but to access the whole guide, please click HERE.

[embedyt] https://www.youtube.com/watch?v=vSXCA3B_36w[/embedyt]


This publication has been prepared within SENBS project No. 2020- 1-EE01-KA204-077999. The content of this publication is the sole responsibility of the project coordinator and may not always reflect the views of the European Commission or the National Agency.

 

 

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Service Design Tools: for your design workshops

Whenever you need to develop a solution to some problem – let’s say public service, product, or experience for your customers, you may need to ask your co-workers and potential customers for help. Service Design Tools is developed to support you in this innovation journey.

Founded as a research activity, Service Design Tools platform has been developed to a helpful repository of methods and tools for learning and teaching activities. In the result of a collaboration between POLI.design, Master in Service Design and the Service Innovation Academy of POLI.design – Politecnico di Milano, the interactive platform was designed for the users.

The platform of Service Design Tools offers resources and tutorials explaining how to approach a specific design challenges:

  • How to find new promising opportunities?

  • How to improve an existing service experience?

  • How to make a digital service real?

  • How to validate a service concept?

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There you can find the tools, that are the most appropriate for your audience, service characteristics and the stage of design. For Issue cards, Business Model Canvas, Interview Guides, Journey Maps, Evaluation Matrix, Synthesis Wall, Role Playing, Service Prototype, Value Proposition Canvas, Service Blueprint, User Stories and many more – BROWSE HERE.

Source: https://servicedesigntools.org

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This publication has been prepared within INDIGISE project. The content of this publication is the sole responsibility of the project coordinator and may not always reflect the views of the European Commission or the National Agency.

“Design thinking instrument set” – a new way for generating ideas

New challenges require new ways of thinking.  Old business and entrepreneurship text-book examples might not be relevant anymore and, what is more, they are not enough to inspire or to help generate ideas for solving emerging challenges. New tools should be used in order to tackle new problems and get to the core of a challenge we are facing. One of those tools is “Design thinking instrument set” issued by Design Elevator. This new product is a set of cards that helps individuals, entrepreneurs, organizations, educators and students to efficiently solve various problems in a creative manner by improving processes and services and focusing on the real needs of the consumers or service users. Each set of cards contains creative and practical tasks for both individuals and teams. Tasks are explained with schemes and illustrations.

Design thinking emerged as a creative problem solving method for designers, but is now used also in various other fields. This thinking method involves 5 main steps: empathize, define, ideate, prototype and test stage. Throughout all of these stages elements of many different disciplines are used, such as organizational learning, psychology, economics and others. This interdisciplinary method puts its main emphasis on the customers and their needs. Design thinking proves to be useful not only when planning to introduce new products, but also when forming policies, developing new services or simply when facing challenges in the decision-making process.  By using this thinking method one can challenge existing assumptions and explore problem areas by involving in the process also consumers that the production or services are targeted at.

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Design thinking method and the new “Design thinking instrument set” can be very helpful also for social entrepreneurs – by focusing on the needs of consumers and the society, social business owners can go through the stages of design thinking and explore new solutions for existing challenges. While there are few instruments created for this thinking method for English-speaking users, “Design thinking instrument set” is created for Latvian-speaking audience.

Read more about the design thinking method: https://www.interaction-design.org/literature/topics/design-thinking

And more about the “Design thinking instrument set”: https://designelevator.com/dedomasana/